Forgetting your Binance password happens — especially after a long break from the platform or after switching devices. If you can't log in, don't panic. Binance has a solid password recovery system that lets you regain access via your registered email or phone number. This guide walks through every step of the reset process and answers the most common questions.
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Finding the Password Reset Entry Point
Open the Binance website or app. On the login page, enter your email or phone number, then click the Forgot Password? link below the password field. This takes you to the password reset page, where you'll be asked to confirm the email address or phone number you used when you registered.
Make sure you enter exactly the email or phone you signed up with — if neither is recognized, the system cannot identify your account. If you can't recall which email you used, search all your email inboxes for any historical messages from Binance.
Reset via Email
After selecting email verification, Binance sends a reset link to your registered inbox:
- Enter your registered email address and click Submit
- Open your email inbox and find the reset email from Binance
- Click the reset link inside — it is valid for 30 minutes
- On the new password page, enter a password that meets all requirements
- Confirm the new password and submit
Important: the reset email may end up in your spam or junk folder — always check there if it doesn't appear in your main inbox. If the link expires before you use it, simply request a new one.
Reset via Phone Number
If your account has a phone number linked, you can reset via SMS verification code:
- On the reset page, select the Phone Number option
- Enter your registered phone number and tap Get Code
- Enter the 6-digit SMS code you receive
- After verification, proceed to set a new password
- Confirm and submit
If the SMS code doesn't arrive quickly, tap Resend after waiting 1–2 minutes. In some regions, SMS can be delayed. If repeated attempts fail, switch to the email verification method instead.
Android users can download the Binance APK directly — no VPN required. iOS users need an overseas Apple ID to access Binance on the App Store.
Additional Security Verification
To protect your account, Binance may require extra verification during the reset process:
- Google Authenticator: If 2FA is enabled, you'll need the current 6-digit TOTP code
- Face recognition: In higher-risk scenarios, a liveness check may be required
- Security questions: Answer previously configured security questions if applicable
If you've also lost access to your Google Authenticator (e.g., your phone was lost or damaged), recovery becomes more complex. You'll likely need to contact Binance customer support, submit photos of your ID, complete a liveness verification, and go through manual review. This process can take 1–3 business days.
Password Requirements for Your New Password
Your new password must meet all of the following:
- At least 8 characters long
- Contains at least one uppercase letter
- Contains at least one lowercase letter
- Contains at least one number
- Must not be the same as a recently used password
Using a password manager (such as 1Password, Bitwarden, or similar) to generate and store a strong random password is highly recommended. Avoid using birthdays, phone numbers, or any other guessable information.
24-Hour Withdrawal Hold After a Password Reset
After a successful password reset, Binance places a 24-hour withdrawal freeze on your account. During this window, you cannot withdraw any cryptocurrency to external wallet addresses.
This is a deliberate security measure: if someone else changed your password, the 24-hour hold gives you time to discover the breach and contact support to freeze the account before funds can be moved.
During this period, you can log in normally, view your portfolio, and continue trading — only external withdrawals are temporarily suspended. The restriction lifts automatically after 24 hours.
Frequently Asked Questions
Q1: Why can't I withdraw for 24 hours after resetting my password?
This is a core security feature. If a hacker reset your password, the 24-hour hold prevents them from draining your assets immediately, giving you a window to detect the intrusion and respond.
Q2: I've forgotten both my registered email and phone number. What now?
You'll need to contact Binance live chat support. The recovery process involves submitting ID photos, completing a video liveness check, and manual account review. Expect the process to take 1–3 business days.
Q3: I've requested the reset email multiple times but it never arrives. What should I do?
First, check your spam and junk folders. Confirm the email address you entered is correct — even a single wrong character means the email goes elsewhere. If you're using a corporate email, the domain may block Binance — ask your email administrator to whitelist the Binance sending domain, or try the phone number verification method instead.
Summary
Forgetting your password is a frustrating but easily solvable problem. Binance provides both email and phone-based recovery options — just follow the prompts step by step. To avoid this situation in the future, use a password manager to securely store your credentials, and enable Google Authenticator for an extra layer of account protection.