After completing Binance KYC verification, some users discover that their personal information was entered incorrectly, or need to update their details due to a name change or document renewal. Modifying verified KYC information on Binance is not as simple as entering it during registration. Different types of information have different modification rules and procedures. This article explains in detail which information can be modified, which cannot, and the specific steps for making changes.
What Information Can Be Modified
After completing KYC verification, the following information can be updated:
Email Address: You can change your linked email address in Security Settings. You will need to verify your identity through the original email and two-factor authentication (2FA) to complete the change.
Phone Number: Similar to email, your phone number can be changed in Security Settings. You will need to verify through both your old phone and 2FA.
Login Password: Can be changed at any time in Security Settings. It is recommended to change your password periodically to improve account security.
Name (Special Circumstances): If you have a legitimate name change (e.g., after marriage or through a legal name change), you can submit a name change request to Binance customer support with supporting legal documents.
Updating Document Information: When your document expires, you can resubmit your new document on the identity verification page.
Registration Tip: Sign up for Binance through our exclusive referral link.
What Information Cannot Be Modified
The following core verification details cannot normally be changed on your own:
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Nationality/Country of Residence: Once selected during KYC verification, this generally cannot be changed. Different countries have different compliance requirements and service scopes, and a nationality change may involve complex operations such as account migration.
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Date of Birth: As one of the core identity details, date of birth cannot be modified after verification is approved. If it was genuinely entered incorrectly, you will need to contact customer support and provide supporting documentation.
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Document Number: Document-linked numbers cannot be changed. If the number differs between old and new documents (e.g., after a new ID card is issued), you will need to handle it through a customer support channel.
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Downgrading Verification Level: A completed verification level cannot be downgraded — you cannot revert from L2 back to L1.
It is important to emphasize that these restrictions exist for security and compliance reasons. Frequently modifying core verification information may trigger an account security review.
Step-by-Step Guide to Modifying Personal Information
Here are the detailed steps for modifying different types of information:
Self-Service Modifications (Email / Phone / Password)
- Log in to your Binance account and click on the profile avatar in the top right corner to go to "Security Settings."
- Find the item you want to change (email / phone / password) and click "Change."
- Complete identity verification (typically requires verification via the original method + 2FA).
- Enter the new information and confirm.
- Some changes may trigger a 24-hour withdrawal freeze as a security measure.
Customer Support-Assisted Modifications (Name / Document and Other Core Information)
- Log in to your Binance account and go to the Help Center or live chat support.
- Select the ticket type related to "Identity Verification."
- Describe the information you need to change and the reason in detail.
- Submit supporting documents as required by customer support.
- Wait for review and processing, which typically takes 3 to 7 business days.
Download the Binance App: Android users can download the APK directly. iOS users need an overseas Apple ID to search for "Binance" on the App Store.
Documents You May Need for KYC Information Changes
When applying to change core verification information, you may need to prepare the following materials:
Name Change:
- Clear photos of both old and new identity documents
- Household registration change certificate or court name change order
- A selfie holding the new document
Document Update:
- Clear front and back photos of the new document
- Old document information (if still available)
- New facial recognition verification
Address Information Change:
- Proof of new address (utility bills, bank statements, etc.)
- Documents issued within the past three months
Other Information Changes:
- Depending on the specific change, customer support may require additional supporting documents
- A photo of yourself holding a piece of paper with specific text written on it, along with your document (to confirm you are the one making the request)
All submitted documents must be original photos; copies or screenshots are not accepted.
How to Contact Binance Customer Support
If you need to modify information that cannot be changed through self-service, here are several ways to contact Binance customer support:
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Live Chat: Log in to the Binance website or app, click the customer service icon in the bottom right corner, and type "KYC modification" or "information change." The system will first provide self-help answers; if those don't resolve the issue, you can choose to connect with a live agent.
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Submit a Ticket: On the Help Center page, select "Submit a Request," fill in a detailed description of the problem, and provide your contact information. Ticket processing typically takes 1 to 3 business days.
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Official Social Media: Binance has official accounts and communities on Twitter, Telegram, and other platforms where you can ask for help. However, be careful to verify the authenticity of accounts to avoid scammers impersonating customer support.
Important Reminder: Binance customer support will never proactively ask you for your password, verification codes, or require you to make a transfer. Anyone contacting you for these reasons is a scammer.
Registration Tip: Sign up for Binance through our exclusive referral link.
Frequently Asked Questions (FAQ)
Q1: I entered my name in the wrong order during KYC (given name before family name). Do I need to fix it?
A: It is recommended to fix it. Although the system can sometimes accommodate different name orders in Chinese and English, to avoid issues in later stages such as fiat transactions and withdrawal reviews, it is best to contact customer support to correct the name order to match the format on your document. Simply submitting a photo of your ID and a brief explanation should be sufficient.
Q2: Will my account functions be affected while my KYC information is being reviewed for modification?
A: During the information review and modification period, your account's basic functions are generally not affected — you can still log in and view your assets. However, operations that involve identity verification (such as withdrawals and fiat transactions) may be temporarily restricted until the new information is approved. It is advisable to submit a modification request when you do not urgently need to perform large transactions.
Q3: I have two accounts on Binance. Can I merge the KYC information?
A: Binance does not support account merging. Under Binance's terms of service, each user may only hold one account. If you have multiple accounts, it is recommended to keep the one that has completed KYC verification, transfer any assets out of the other account, and then close it. Holding multiple accounts may result in all accounts being restricted or banned.
Summary
Modifying personal information after Binance KYC verification involves certain restrictions and processes. Information such as email, phone number, and password can be updated through self-service, while core verification details such as name, nationality, and document number require contacting customer support with appropriate supporting documentation. It is best to carefully verify all information during your initial KYC submission to avoid the hassle of modifications later. If a modification is truly necessary, prepare all required documents and contact customer support — then wait patiently for processing.