New Binance users encounter a wide range of questions. This article compiles the 50 most commonly asked questions with clear, concise answers — covering registration, KYC, trading, security, deposits, and withdrawals. Bookmark this page and come back whenever you get stuck.
Section 1: Registration (10 Questions)
1. What do I need to register on Binance? You must be at least 18 years old and have a valid email address or phone number. Users from most countries can register normally.
2. I am not receiving my verification code during registration. What should I do? Check if the SMS was blocked or if the email ended up in your spam folder. Try switching between phone and email as the verification method. If the issue persists, contact live chat support.
3. Can one person have multiple Binance accounts? No. Binance's rules allow only one account per person. Registering multiple accounts with the same identity documents will result in all accounts being suspended.
4. What does a referral code do? A referral code gives you a trading fee rebate. Registering through an exclusive referral link provides a permanent 20% fee rebate.
5. Do I have to complete KYC right after registering? You can explore the platform first, but you need to complete at least basic KYC verification before you can deposit, trade, or use most features.
6. Can I register with a Chinese ID card? Yes. A mainland China national ID card is one of the accepted identity documents and can be used to complete both registration and KYC verification.
7. Which country/region should I select during registration? Select your actual country of residence. Please do not misrepresent your location — doing so may result in account issues.
8. Can minors register on Binance? No. Binance requires all users to be at least 18 years old. Age is verified during the KYC process, and applicants under 18 will not be approved.
9. What are the password requirements? Your password must be at least 8 characters long and include uppercase letters, lowercase letters, and numbers. We strongly recommend using a 12-character or longer password and a password manager.
10. Can I change my registered email or phone number after registering? Yes. You can update your linked email or phone number in Security Settings, but the change requires verification via your existing contact method plus additional security checks.
Recommended registration: Sign up for Binance through the exclusive referral link.
Section 2: KYC Verification (8 Questions)
11. How long does KYC verification take? Basic KYC typically takes a few minutes to a few hours. Advanced KYC may take 1–3 business days. Processing times may be longer during peak periods.
12. What documents do I need for KYC? Basic KYC requires an identity document (national ID, passport, or driver's license) and a selfie. Advanced KYC may additionally require proof of address.
13. What should I do if KYC verification fails? Common causes include blurry photos, an expired document, mismatched information, or insufficient lighting for the selfie. Review the system's feedback, correct the issue, and resubmit.
14. My face recognition keeps failing. What should I do? Make sure you are in a well-lit environment with a clean background and nothing covering your face. Remove glasses and hats, face the camera directly, and turn your head slowly as prompted. If multiple attempts fail, contact support to request a manual review.
15. Is my KYC information safe? Binance uses encrypted storage and strict data protection policies. Identity information is used solely for compliance purposes and is not used for any other purpose.
16. Are verification requirements different by country? Yes. Requirements vary by country and region. Some jurisdictions may require additional proof of residence or tax information. Follow the prompts shown to your account specifically.
17. Can I change my personal information after verification? Core information such as your name and ID number generally cannot be changed by yourself after verification. If a change is genuinely necessary, contact support and provide supporting documentation.
18. How do business accounts complete KYC? Corporate KYC requires a business registration certificate, articles of incorporation, and ID documents for the legal representative. Specific requirements vary by country.
Section 3: Trading (10 Questions)
19. How many cryptocurrencies does Binance support? As of 2026, Binance supports 600+ cryptocurrencies and 1,500+ trading pairs, covering all major assets and a large number of trending tokens.
20. What is spot trading? Spot trading means directly buying and selling cryptocurrencies. You actually own the asset you purchase. It is the most fundamental and beginner-friendly trading method.
21. What is futures trading? Futures trading is derivatives trading that lets you use leverage to go long or short. It carries significantly higher risk and is not recommended for beginners.
22. What are Binance's trading fees? The base Maker and Taker fee for spot trading is 0.1% each. Paying with BNB reduces this to 0.075%. Registering with a referral code returns an additional 20%.
23. What is the difference between a limit order and a market order? A limit order sits in the order book at a price you specify and executes when the market reaches that price. A market order executes immediately at the best available market price.
24. How do I set take-profit and stop-loss orders? When placing an order, select the "Take Profit / Stop Loss" order type, and set your trigger price and execution price. The order executes automatically when the market hits the trigger condition.
25. What is the minimum trade size? Most USDT-quoted trading pairs have a minimum trade size of 5–10 USDT.
26. Are there trading hours? No. The crypto market operates 24/7/365 with no downtime or market holidays.
27. What is BNB and why hold it? BNB is Binance's native token. Using BNB to pay trading fees gives you a 25% discount. BNB is also used for Launchpad participation, Earn products, and other platform activities.
28. Where can I view my trading history? App: Wallet → Transaction History. Website: Orders → Trade History. You can filter by date range and transaction type.
Android users can download the Binance app directly without any special network setup. iOS users need an overseas Apple ID to download from the App Store.
Section 4: Security (8 Questions)
29. Is Binance safe? Could it suddenly shut down? Binance is the world's largest crypto exchange and has been operating for over 7 years. Its SAFU fund exceeds $1 billion and it regularly publishes proof-of-reserves audits. It is one of the most secure platforms in the industry.
30. What is Google Authenticator (2FA)? Google Authenticator is a Time-based One-Time Password (TOTP) app that generates a new 6-digit code every 30 seconds, used as a second layer of identity verification for logins and sensitive operations.
31. How do I enable Google Authenticator? Go to Security Settings → Google Verification → Download Google Authenticator → Scan the QR code → Enter the code to complete binding. Make sure you save the recovery key.
32. What do I do if I lose my phone and can't access Google Authenticator? If you saved the recovery key, you can restore the authenticator on a new phone. If you did not save it, contact Binance support — after identity verification, they can reset it.
33. What is an anti-phishing code? An anti-phishing code is a custom phrase you set that appears in every official email from Binance. If an email arrives without your anti-phishing code, it is a phishing attempt.
34. How do I set up a withdrawal whitelist? Go to Security Settings → Withdrawal Whitelist → Enable → Add trusted addresses. Once enabled, withdrawals can only be sent to whitelisted addresses, protecting your assets even if your account is compromised.
35. What should I do if I fell for a phishing site? Immediately change your password, revoke all API keys, and contact support to freeze your account. If you have suffered asset losses, file a report with local law enforcement and contact Binance's security team.
36. How can I tell if a Binance website is official? Always use the official domain binance.com. Use the Binance Verify tool to check whether a link, email address, or social media account is a genuine official channel.
Section 5: Deposits and Withdrawals (8 Questions)
37. How can users fund their Binance account? The most common method is P2P (peer-to-peer) trading — buying crypto such as USDT from other users using a local payment method like bank transfer.
38. Is P2P buying safe? Trading with "Verified Merchants" is the safest P2P option. Funds are held in escrow by Binance during the transaction and released to both parties only after confirmation. Never transfer funds outside the platform.
39. How long does a withdrawal to a wallet take? It depends on the blockchain: BTC approximately 10–60 minutes, ETH approximately 5–30 minutes, USDT (TRC20) approximately 1–5 minutes. Congested networks may take longer.
40. What are the withdrawal fees? Fees vary by asset and network. For example, USDT via TRC20 is approximately 1 USDT, while via ERC20 it is approximately 5–15 USDT. The exact fee is displayed before you confirm the withdrawal.
41. Why is my withdrawal stuck on "Processing" for a long time? This may be due to risk control review (for large withdrawals), network congestion, or slow block confirmation. Most withdrawals complete within 24 hours. If it has been over 24 hours, contact support to inquire.
42. Can I withdraw fiat currency? Binance does not support direct fiat withdrawals. You need to sell your crypto via P2P trading, and the buyer will send the fiat payment to your bank account or payment app.
43. What if I selected the wrong deposit network? If you selected the wrong network and funds did not arrive, contact support immediately — recovery may be possible in some cases but is not guaranteed and may involve a fee. Always double-check the network before depositing.
44. Is there a minimum withdrawal amount? Yes. Each asset has a minimum withdrawal amount. For example, the BTC minimum withdrawal is approximately 0.0001 BTC, and the USDT (TRC20) minimum is approximately 10 USDT.
Recommended registration: Sign up for Binance through the exclusive referral link.
Section 6: Other Common Questions (6 Questions)
45. Does Binance have a mobile app? Yes. Binance provides iOS and Android apps. Android users can download the APK directly from the official Binance website. iOS users need an overseas Apple ID to download from the App Store.
46. Is Binance available in English and other languages? Yes. Binance supports a full English interface as well as many other languages, across the app, website, and customer support.
47. How do I contact Binance support? In the app, tap the support icon in the bottom-right corner. On the website, click the chat bubble in the bottom-right. 24/7 live support is available. You can also reach support at [email protected].
48. Are Binance Earn products safe? Earn products like Simple Earn are value-added services provided by Binance and carry some inherent risk. Flexible products carry lower risk; high-yield products carry higher risk. Always read the product details before subscribing.
49. Does Binance charge account maintenance fees? No. Binance does not charge account opening fees, maintenance fees, or management fees. Fees only apply to trades and withdrawals.
50. What if I forget my password? Click "Forgot Password" on the login page and reset it using your linked email or phone number. Withdrawal functionality will be temporarily restricted for 24 hours after a password reset — this is a normal security measure.
Android users can download the Binance app directly without any special network setup. iOS users need an overseas Apple ID to download from the App Store.
Summary
These 50 questions cover the full breadth of what new Binance users typically encounter. If you are just getting started, the recommended progression is: Register → Complete KYC → Fund your account via P2P → Make your first spot trade → Explore advanced features. Come back to this page whenever you hit a roadblock, or reach out to Binance's 24/7 live support for help.
Crypto investing is a continuous learning journey. We hope this guide clears the path for your entry into the space. Remember: always invest only what you can afford to lose, and make every decision based on sound understanding.